Каждый держатель платежной карты при выезде за рубеж должен знать все доступные способы связи со своим банком. Об этом лучше позаботиться заранее и отметить для себя имеющиеся контакты. Граждан Украины часто интересует вопрос, как позвонить в ПриватБанк из России. Если в пределах страны у финансовых учреждений существует один короткий номер (3700) круглосуточной службы поддержки, то для звонков из-за границы используются другие способы связи.
Способы связи с ПриватБанком из России
Для клиентов самого популярного банка Украины предусмотрено несколько способов связи, на случай непредвиденных обстоятельств, которые возникли в другом государстве.
С мобильного
Для звонков из-за рубежа необходимо использовать номер +38-056-716-11-31. Он указан сразу с кодом страны, поэтому дополнительно вводить ничего не нужно. Оплата за звонок производится по тарифам мобильного оператора, которого вы используете на территории России.
Нужно помнить, что звонки за рубеж имеют повышенную стоимость! Заранее поинтересуйтесь ценами на международные разговоры.
Со стационарного телефона
Со стационарного телефона клиенты ПриватБанка также могут звонить на номер +38-056-716-11-31. Только в этом случае оплата будет зависеть от тарифов провайдера, ответственного за обслуживание домашнего номера.
Специально для VIP-клиентов действуют дополнительные номера для связи:
- +38-056-716-12-12;
- +38-092-900-00-02.
По всем указанным телефонам действует круглосуточная поддержка, через которую можно решить любые проблемы, а также уточнить интересующие моменты по использованию платежной карточки.
Через онлайн-чат
Еще одним удобным способом связи является онлайн-чат службы поддержки ПриватБанка, на который можно выйти через официальный сайт учреждения https://privatbank.ua или через личный кабинет интернет-банка Приват24.
Для обращения к консультантам на сайте нужно нажать на значок чата в правом нижнем углу экрана, отметить в предложенных пунктах тематику проблемы или вопроса (например, «я за границей») и изложить все в сообщении. Оператор проконсультирует по возникшему вопросу в любое время суток.
Перед тем, как связываться с ПриватБанком из России, запомните, что сотрудники учреждения не имеют права требовать у вас секретный код карточки. Для идентификации клиента обычно используется секретное слово, которое пользователь выбирает при заключении договора.
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